What i ended up with is a cake with no decoration, light neutral colors or otherwise, 2 ugly places in the icing and the writing in the 1 color i specified I didnt want. AND i had to wait nearly 10 minutes as even tho it was sitting waiting to be picked up, the woman said a place on the icing needed to be "fixed". When i complained, mostly about the red, I was told well all it says is neutral colors and pushed a paper to sign at me and kept offering to carry it to my car. Ill never be back again.
I am not recommending this place to ANYONE!!! Horrible customer service & not even an apology about how awful it was. Mind you, we HAD to pay 30 days in advance THE FULL AMOUNT. Absolutely awful.
experience was by Adrian Alexandra Hildebrand
Terrible experience!! I ordered a SMALL cake, which turned out "OK" (very dry), macaroons, and tarts for my daughters birthday party.....to the price of $78! I could only use about half of the macaroons, they were stuck together and falling apart, as well as the tarts (which were $2.50 a piece). Unfortunately I did not pick the order up myself or I would have said something. I text/sent pictures immediately when I got the order and no response. I have since called and left a message and still no return phone call and they will not pick up to my phone number. VERY disappointed and ashamed at their work and poor customer service. I wish I could upload a photo to go with this post!!
Ordered a 70's theme birthday cake for my daughter's Sweet Sixteen party. The cake was ridiculously lop-sided, the icing/decorating looked like small children decorated it. I could have done a better job myself. I thought maybe the taste would make up for it, nope; it was terrible. It did not have much of a taste. I privately messaged them to give them a chance to make it right before I publicly left a review. That was two days ago, no one has even bothered to respond. Terrible product plus even worse customer service.
DO NOT GO TO LAURA'S BAKERY & CAKE STUDIO FOR YOUR WEDDING CAKE!!!!! We paid $855 for a cake that was not difficult to make & it looks absolutely awful. I could've made a better cake myself.
Ordered a cake, paid in advance $65 i said it was for a bbq to celebrate July birthdays, gender neutral, no red (not a fan of red dye #40), light colors as there would be kids and i didn't want anything that would stain their faces or clothes or God forbid my furniture.
The cake was delivered the day of my wedding & it was not anything like the picture I gave to the owners the day of my consultation. (I did not want fondant, just butter cream & 4 tiers. That was the only difference.) The first picture I'm posting is what it was supposed to look like. The cake was toppling over when it was delivered!! Literally falling over!!! Also, the gold hearts on the cake were YELLOW. The lady who delivered it refused to fix the cake. You could see the cake through the icing, the icing was not evened out on the cake!!!! I am posting pictures of this cake so you all can see it. Absolutely awful. Also, we ordered a gold cake stand & she brought a silver one!!!! My parents refused to even let her set the cake on the stand it was that bad.
The owner has personalized cupcake samples for us to choose our wedding cake. Very reasonably priced. Wonderful customer service (:
Lauras Bakery And Cake Studio is a US Bakery based in Greenwood, Indiana. Lauras Bakery And Cake Studio is located at 399 S State Rd 135, Greenwood, IN 46142, USA.
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