I go to the same store & 2 different ladies are working, one of which is the store manager. One says "oh, that ring is junk... the finish is PAINTED ON". The other says "we don't have to replace it because you're outside the time limit". I said that's true, but we just got married, we bought it & it's been in a drawer until the wedding day that was six days ago...
Flash forward to 6 days after our wedding (when I started to wear the ring). I'm going to repeat that... SIX DAYS. I moved my kid's woooden toy box & to my surprise I find large scratches in the ring from the wood & the finish has come off!
It also took Helzberg TWO WEEKS to finally respond to my issue & basically say "too bad, so sad, thanks for all that money though".
Painted on rings & terrible customer service. I've never written a review like this but this is beyond unacceptable.
I bought a very, very expensive engagement ring & love it (I won't say how much but it was a silly amount for me). I went with my (now) wife to purchase wedding bands. Again, the wife got something expensive & the sales person suggested a ring for me due to the durability of it. Salewoman said "a lot of guys who work with their hands like these rings because they're super tough & very hard to damage". I don't work with my hands, but figured that it'd be safer to go with a super-durable ring so I went with her expertise & bought the $350 ring she suggested for me.
So I contact customer support... who says that I hope I enjoy the (damaged) ring I have because it's outside the time limit & they will not allow a return.
I was shopping for pearls to celebrate my last chemotherapy treatment. When the sales-woman discovered the reason I was shopping, she offered me a free pearl necklace. It was such a generous and thoughtful gesture! I'll go out of my way to shop here again.
No problem I think, Helzberg is a reputable establishment & it wasn't some cheap ring, they'll stand behind their product.
I just wanted to share my Helzberg experience.
Helzberg Diamonds is a US Jewelry Store based in Greenwood, Indiana. Helzberg Diamonds is located at 1251 US Hwy 31 North, Space G07B, Greenwood, IN 46142, USA.
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